How do you report a failed transaction on Kuda? Have you encountered a failed Kuda bank transaction? Usually failed bank transactions on the Kuda app are more often than not reversed within 24 hours.
However, if the failed online Kuda bank transaction is not reversed within 24 hours, you can easily report the failed transaction on Kuda and will be notified via email once it’s resolved.
Read also: How to request for Kuda Bank Statement.
How to Report a Failed Transaction on Kuda
To report a failed transaction on Kuda follow the steps below:
Step 1. Launch the Kuda bank app on your device.
Step 2. On the Kuda bank app dashboard, identify the failed Kuda bank transaction and click on it.
Step 3. Navigate to and click on Report this transaction.
Step 4. Provide the required information about the transaction and Select the Transfer Type from the options provided.
Step 5. Upload Receipt of transaction. This is usually optional.
Step 6. Provide the required additional information about the failed Kuda bank transaction in the text box provided and click submit.
Step 7. You will receive a notification email from Kuda bank informing you that they have received your report and will notify you via email once the failed transaction has been resolved.
Alternatively, you can also report a failed transaction on Kuda via the Kuda call centre (Kuda bank customer care)0700022555832 on weekdays from 8.00 am to 5.00 pm or via chat with us.
How to Report a Failed Kuda Bank Transaction via Chat
To Report a failed transaction on Kuda via “chat with us” follow the steps below:
Step 1. Launch the Kuda app
step 2. On the Kuda home page, scroll to the lower right corner and click on More.
Step 3. Click on Get Help
Step 4. Then click on Chat with Us
Step 5. Select Dispute A Transaction and provide other requested information about the failed online bank transaction.
Note sometimes Kuda Bank will reverse a failed transaction without sending you a credit alert. In such instances, it is pertinent to request for your Kuda bank statement.
Read also: How to open a Kuda bank account online.
How to Request for Kuda Bank Statement
Apart from confirming if a failed financial transaction on Kuda Bank has been reversed, there are other good reasons why you will want to see your Kuda bank statement.
To request for Kuda bank statement via the app follow the steps below:
Step 1. Launch the Kuda app
Step 2. Click on More
Step 3. Click on Statement & Reports
Step 4. Click on Request Statement
Step 5. Select the duration(Start date and End Date) and format (Pdf or Excel) and then click Get.
The Kuda bank statement will be sent to you via email.
Financial transactions on Kuda Bank are generally smoother than most physical banks, However, in an event of a failed Bank transaction, the transaction can be reversed speedily via any of the aforementioned methods above.